Terms of service.
These Terms of Service apply to all Nettle Compost subscribers. By signing up for Nettle Compost service, you agree to the following Service Terms:
Kindness & Mutual Respect.
Nettle Compost rests on a foundation of kindness and mutual respect. We will always treat all team members, customers and partners with kindness and respect, regardless of race, color, religion, belief, gender, identity or otherwise. We expect the same of our customers. We value our employees and we reserve the right to discontinue service and refund prorated membership fees to any customer who does not treat our employees with professionalism and courtesy.
Email Communication.
Nettle Compost may add your email, name and other information to our Nettle Compost email list. We will use this channel to send you your initial welcome email, and to periodically contact you via email regarding your Nettle Compost service, and other news and events related to Nettle Compost. We will not share the information from our email list with any external party.
Payments.
If you sign up as a compost pickup customer with Nettle Compost, the credit/debit card you provide to Nettle Compost will be billed monthly.
Payment Information.
Your payment information is securely stored with Stripe, the third-party online pay processor embedded in MoonClerk, which is the platform used by Nettle Compost to manage all online payments for Nettle Compost customers. You are encouraged to protect your login and password as you would with any other online transaction portal.
Pickup Schedules.
Your Nettle Compost service will happen on a specific day or days each week. While we cannot guarantee pickup times, we will always perform our pickups between 6:00 AM and 5:00 PM unless otherwise noted. Occasionally Nettle Compost needs to reorganize routes and change a customer’s pickup day or days. If this happens, we will always inform you ahead of time to allow a reasonable amount of time for you to adjust.
Pickup Rules.
To enable us to serve you most effectively, please observe the following guidelines:
Please leave your bucket at your doorstep by 6:00 AM each pickup day.
Do not overfill your bucket.
Inform us if you will be out of town or otherwise not setting out your compost bin for an extended period of time.
Weather & Safety.
Nettle Compost places a premium on the safety of our team. On occasion we will not run our routes due to extreme weather, storms, and/or unsafe commuting conditions. Temperatures below 10 degrees Farenheit can also cause routes to be canceled or postponed because compost material can stick to the buckets under these conditions making them very difficult to service. In all of these circumstances we attempt to notify our customers as early in advance as we can so that buckets aren't placed curbside unnecessarily.
Missed Pickups.
On rare occasions, Nettle Compost may miss your scheduled pickup for reasons other than weather. This is generally due to a mechanical failure, staff emergency, or other exceptional circumstances. We are a small company with a small fleet, and unfortunately this means that once in a while we simply don’t have the means to cover missed pickups.
If we are running late and/or in danger of missing your pickup we will reach out via email to update you with our status whenever possible. If we ultimately miss your pickup on your pickup day we will make every effort to reschedule for the following day (or as soon as possible), and we will inform you of this change. If an unreasonable amount of time passes, or an unreasonable inconvenience is posed we will issue you a commensurate credit / refund on your account.
Lost, stolen, or missing buckets & lids.
If your Nettle Compost bucket is stolen or otherwise disappears, we can replace it for you at cost. We will endeavor to locate a “pickup spot” that minimizes the risk of theft.
Missed Payments.
If you fail to make a payment (i.e., if your card on file cannot be charged at the time of auto-pay), we will suspend your service until your payment information is updated.
Contamination.
Contaminants such as plastic, non-compostable containers, aluminum foil, latex gloves, produce stickers, etc. are extremely harmful in a compost pile. Nettle Compost is dedicated to minimizing contamination among its customers’ compost by providing regular communication, and ongoing education, as well as pickup schedules optimized to each customer’s needs.
However, if we note and communicate consistent contamination over the course of a few months, and we have coached on strategies to resolve the issue, yet contamination continues, we may suspend service. This will only be after an extended period of consistent contamination without mitigation success. Before we suspend service, we will send you an email letting you know that the contamination issue must be resolved in order to avoid suspending service.
Cancellation Policy:
Cancellation Terms:
Customers of Nettle Compost may cancel their membership at any time before their upcoming billing cycle to avoid further charges. However, please note that membership fees will not be prorated for the remainder of the billing period upon cancellation.
Cancellation Notice:
To cancel without incurring additional charges, customers must provide notice at least 1 week prior to their next billing cycle. No next-day cancellations will be accepted.
Bucket Collection:
Upon cancellation, Nettle Compost will arrange to collect the customer’s compost bucket on the last route day following the cancellation notice.